CANCELLATION & DAMAGES POLICIES

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SNOWMOBILE PACKAGES
(December 15 - April 1 subject to snow conditions)

A Visa or Mastercard number by phone is required to book Tours
Minimum deposit is $100 plus tax for two people
All other deposits are $25 per person, per tour, plus tax
Customers may pay by cash, interac, visa or mastercard
(cash and interac preferred)
Please arrive @ 9:30 am for morning runs and 1:30 pm for afternoon runs
A signed Visa or Mastercard chit to be held in the event of damages
Client is responsible for any damages to machine during tour
Chit is destroyed when tour is over and no damage is done to the machine

DAMAGES POLICY
It is the responsibility of the client to drive with
adequate care and caution during the tour, in order
to avoid unnecessary damage to the machines.  
Enjoy yourself, but follow directions & drive carefully!


In the event of damage to machine, only the cost of parts are charged,
unless the damage is significant enough to require a snowmobile mechanic
in which case you will be charged the full repairs.

CANCELLATION POLICY
It is the responsibility of the client to book tours in
good faith.  The following charges will be applied
to the customers' credit card, in the event of cancellation.

Rescheduled tours - $50 administration fee (plus tax)
Last Minute Cancellations - deposit is forfeited
No Show, No Call - entire payment is forfeited
Last minute cancellations on weekends - entire payment is forfeited

(credit card of the client booking the ride will be debited the charges)


**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**

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ATV PACKAGES
(April 1 - Dec 1 subject to snow conditions)

A Visa or Mastercard number by phone is required to book Tours
Minimum deposit is $100 plus tax for two people
All other deposits are $25 per person, per tour, plus tax

Customers may pay by cash, interac, visa or mastercard
(cash and interac preferred)
Please arrive thirty minutes before your scheduled tour time for paperwork & instruction.
A signed Visa or Mastercard chit to be held in the event of damages
Client is responsible for any damages to machine during tour
Chit is destroyed when tour is over and no damage is done to the machine

DAMAGES POLICY
It is the responsibility of the client to drive with
adequate care and caution during the tour, in order
to avoid unnecessary damage to the machines.  
Enjoy yourself, but follow directions & drive carefully!


In the event of damage to machine, only the cost of parts are charged,
unless the damage is significant enough to require an atv mechanic
in which case you will be charged the full repairs.

CANCELLATION POLICY
It is the responsibility of the client to book tours in
good faith.  The following charges will be applied
to the customers' credit card, in the event of cancellation.

Rescheduled tours - $50 administration fee (plus tax)
Last Minute Cancellations - deposit is forfeited
No Show, No Call - entire payment is forfeited
Last minute cancellations on weekends - entire payment is forfeited

(credit card of the client booking the ride will be debited the charges)

**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**

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PUBLIC TRAIL RIDING
(April 23 - November 15 *subject to snow conditions)

A credit card over the phone is required to book tours over1 hour.
Customers may pay on site by cash, interac, Mastercard or Visa.
Please arrive 15 minutes prior to scheduled ride time.
All clients must sign a waiver, <18 are signed by parent or guardian
All clients must wear an ASTM certified helmet (supplied)
All clients must wear a hard soled shoe with min 1 cm notched heel
(if you do not have your own, the stable will provide a pair)
Long pants, and shirts with a sleeve recommended
Children must be accompanied by at least one parent

Minimum age for unassisted trail riding is 10 and up
**6 -10 year olds may be led on horseback by a mounted guide
and participation of young children is at the discretion of staff

STABLE POLICY
It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and  follow the direction of staff at all times,
before, during and after riding. The client is
responsible for his/her conduct, and must follow
barn rules asposted and as instructed by staff
and guides. Ride Safe, Ride Smart, and have fun!


A Visa or Mastercard number by phone is required to book Tours
Deposits are $25 per person, per tour, plus tax
Customers may pay by cash, interac, visa or mastercard
(cash and interac preferred)


**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**

RIDING LESSONS
(YEAR ROUND)

Lessons are available year round in outdoor rings or our new Dome indoor arena.
Initial lesson for all individuals must be a private lesson, for evaluation purposes.
If purchasing a (discounted) package of lessons, each lesson runs once weekly.
Pay as you go lessons available at the normal rate and used at discretion of customer.
Gift certificates are available - contact the Penny for details on this great gift idea!
If a semi private is desired, but a group is not available, lesson runs at the group rate for 45 min.

2011 One hour Rates as follows

SINGLE PRIVATE - $50 (plus tax)
SINGLE SEMI PRIVATE - $45 (plus tax)
PACKAGE 4 PRIVATE - $45 X 4(plus tax)
PACKAGE 4 SEMI PRIVATE - $40 X 4(plus tax)

*all lessons run rain or shine, check with the barn for lesson times
*Cancellation of package discount lessons, no refund on the missed lesson.

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DOGSLEDDING PACKAGES
(December 27 - March 12)

DOGYARD/KENNEL POLICY
It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and  follow the direction of staff at all times,
before, during and after their tour. The client is
responsible for his/her conduct, and must follow
rules as posted and as instructed by staff and guides.
Failure to follow the directions of the guide means
you may have your run cut short for the safety of the
dogs, the guides, and other customers. It is the right of
the guide to determine whether customers are fit to
drive, and may terminate a run if they do not feel
a client is capable of safely performing as a driver.

PLEASE, NO CLIENTS IN THE DOGYARD
WITHOUT THE GUIDE'S PERMISSION
PLEASE LEAVE YOUR DOGS AT HOME!

Have a safe and happy dogsledding adventure.

Customers may pay by cash, interac, Mastercard or Visa card
(cash and interac are the preferred method of payment)
Please arrive @ 9:30 am for morning runs and 1:30 pm for afternoon runs
All clients must sign a waiver, clients <18 signed by parent OR guardian
All children must wear a helmet, if you have a suitable one please
bring it along or we will provide you with one at the dogyard
For your comfort, read our page on dressing right for winter
Children must be accompanied by at least one parent
Minimum age to drive a sled, 10 years at discretion of staff
Children 5-10 ride with the guide, in the guide's basket
Minimum age for passengers - 4 yrs if accompanied by another sibling
OUR TOURS ARE ONE DRIVER PER SLED - NO PASSENGERS, NO EXCEPTIONS

WE HAVE A ZERO TOLERANCE FOR CANCELLATIONS AND/OR
LATE ARRIVALS. NO REFUNDS IN THE EVENT OF A LAST MINUTE
CANCELLATION OR ARRIVING MORE THAN 30 MINUTES AFTER THE
SCHEDULED START TIME OF YOUR TOUR. BE SURE BEFORE YOU BOOK!
AS A SMALL BUSINESS, WE SIMPLY CANNOT BE LEFT SITTING INACTIVE
BEING COLD, BAD WEATHER, OR BEING AFRAID IS NOT A SUITABLE EXCUSE.
Our tours are very popular with customers, and we do our best to give you a good run!

CANCELLATION POLICY
It is the responsibility of the client to book tours in
good faith.  The following charges will be applied
to the customers' credit card, in the event of cancellation.

Rescheduled tours - $50 administration fee (plus tax)
Last Minute Cancellations - deposit is forfeited
No Show, No Call - entire payment is forfeited
Last minute cancellations on Christmas week or Family day - entire payment is forfeited

(credit card of the client booking the ride will be debited the charges)


**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 - 21 days for full refunds.**

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GIFT CERTIFICATES
(for all gift certificates)


Once your gift is purchased there is a one year period to redeem it, if you need an extension
for what is a reasonable occurance by all means call us to let us know what your issue is.
We do work with customers if they have a problem with scheduling, weather or health,
however it is important they be redeemed within a reasonable time as pricing may change
and after a one year grace period, you will have to pay any difference in pricing before you book.

If a person holding a gift certificate makes a booking and then cancels our deposit fee of
$100 per person plus tax will be charged to the participant before gift certificate can be redeemed.
Frivolous or repetitive cancellations willresult in a gift certificate becoming void & non redeemable.

Please understand that while we wish to respect the customer, our policies are
very important to the successful running of this business so please be sure before you book.

GENERAL POLICY

First Reschedule - $100 PLUS TAX (see above)
Second Reschedule - Gift becomes void and non redeemable.




**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, gift certificates may
be redeemed at a later time, or regifted. No refunds on gifts, sorry**

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HORSE CAMP CANCELLATIONS
(for all HORSE CAMPS)



A Visa or Mastercard by phone can be used to book your camp
The first half is due upon booking, the second half due the first day of camp.
Please see 2nd page of application for a breakdown of payments & payment methods

All parents must sign a waiver and fill out and submit an signed application
All children must wear an ASTM certified helmet (supplied or bring your own)
All children must wear a hard soled shoe with min 1 cm heel - we have some if you do not
Please check camp information page to see what items are needed for camp

CAMP DROP OFF

Please leave your pets home if possible, or leave them at the parking area
Check in is from 4:00 - 6:00 pm after which time camper orientation begins.


Cancellation Policy
This is a small, private camp, and we cannot absorb large cancellations. Therefore please read the following carefully before booking.

•  Highland Wilderness Tours reserves the right to dismiss any camper who jeopardizes
(through their actions or behaviour) the welfare of other campers or the ability for
Highland Wilderness Tours to fulfill the itinerary of the camp safely and effectively.
Such campers may be dismissed with no reimbursement of fees at the discretion of the Camp Director .

•  For withdrawal before or during camp (and only by order of a physician) there will be no
refunds the camp director may, at their discretion, offer future considerations depending
on the situation and the amount of cancellation time
.

 

 

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OUR HORSE CAMP & PUBLIC TRAIL RIDING FACILITIES

Our Ontario Riding Stable   Ontario Trail Riding Rates     Weekend Trail Riding Excursions
Ontario Horseback Riding Lessons       Ontario Horse Camps   Meet the Trail and Camp Horses
    How our Riding Stable is Different!      Horseback Riding in Spring     Horseback Riding in Fall
What to bring to Horse Camp    Ontario Horses for Sale  Ontario Horse Breeder

Ontario Dogsledding Tours      Meet our Dog Team    What is an Alaskan Husky?  
           
Ontario Snowmobiling Tours     Ontario Snowmobile Tour Rates   Licensing for Ontario Snowmobiling  

Ontario ATV Tours - Four Wheeler Trips - Ontario Quad Tours

Dressing for Our Tours   Cancellation/Damage Policies     Email Us       Printable Directions   Our Links Page

RETURN TO MAIN INDEX

 






OR VISIT OUR SISTER SITES FOR MORE DETAILS ON OUR GUIDED TOURS!

ATV TOURS
HORSE CAMPS
SNOWMOBILING
PUBLIC TRAIL RIDING
DOGSLEDDING TOURS

YOUR FOUR SEASON GUIDES TO THE WILDERNESS, NEAR ALONGQUIN PARK, ONTARIO!

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