All Highland Wilderness Tours policies are based on the fact that as a small business, our service to our customers is our foremost priority. There are limited spots on weekends and a short season window. As a result, it is vital we stay on schedule and receive payments in a timely fashion.
Winter activities take place in WINTER. Customers who travel to us must take the weather into account and arrive on time for tours. If it is snowing, or the forecast is looking challenging, please be sure to arrive in our area the night prior, or plan on extra travel time. Bad weather is NOT an acceptable reason to cancel your winter tour.
Our tight schedule means that each tour must leave on time, particularly if it is a mixed group. Mixed groups will wait no longer than TEN minutes for late arrivals. We simply cannot keep other tour members waiting when they showed up on time. The tours begin at the time posted.
If you are a large group that has taken an entire tour spot, and you are late, your tour will be shortened to manage the delay. No refunds for shortened tours due to late arrivals, sorry.
Please understand that while we wish to respect the customer, our policies are vital to the smooth running of this business. Be sure before you book your tour.
If for any reason HIGHLAND WILDERNESS TOURS cannot run your tour, your money will be refunded in full. The only exception to this policy is gift certificates. See policy below.
IT’S IMPORTANT
CUSTOMERS UNDERSTAND
VISITOR RESPONSIBILITIES
GIFT CERTIFICATES
(for ALL gift certificates)
All gift certificates are payable by e-transfer, or cash in special cases. Gifts are non-refundable but are ALWAYS transferable.
If a person holding a gift certificate cancels their booking, our RESCHEDULE Fee of $50 per person plus tax is due to rebook the tour. Cancellations can only be rebooked on weekdays. Only one cancellation is possible before the certificate is voided with no refund.
Rescheduled tours are subject to availability and cannot be held over to the next year without the permission of the office. Transfers must be approved to be valid.
Gifts are valid for the dates on the certificate and no longer. If you have an expired gift certificate, contact the office. In special cases, we may book it with a price adjustment. These exceptions are on a case-by-case basis and at the discretion of the office.
It is RARE for us to cancel a tour. In the event that we cannot fulfill your booking, the gift certificate is still redeemable and the expiry date may be extended if needed.
Some snowmobile tours require a minimum of two sleds to do a run. Please be sure and check with the office re: availability when booking your gift. We do try to accommodate gifts to the best of our ability, but being flexible is helpful with this type of certificate.
SNOWMOBILING
(December 15 – April 1)*
*Subject to snow conditions
The minimum NON-REFUNDABLE deposit is $100 plus 13% tax per machine. Once booked online, the office will contact you with a tour confirmation and request a deposit or full payment, depending on the time frame. The balance is due by e-transfer no less than a week before the tour, as are the online waiver forms. Failure to make this deadline may result in cancellation without a refund.
Please arrive early enough to prepare yourselves in time for tours. Tours are often mixed groups. Don’t be the late arrival who holds up punctual guests.
A signed Visa or Mastercard slip is held as security for snowmobile damage. We require one credit card chit for each machine on the tour, or one card for the group in some cases. The snowmobile MUST be returned in the same condition it left. The client who signed the credit card stub is responsible for any damages during the tour. Your credit card slip is destroyed when the machine returns from the tour without damage.
TOUR SIZE
The 3 & 4 hr tour require a minimum of two sleds to run a tour. You may book a single machine for a two-hour tour, but you may be joining a group of up to five sleds. For those wishing a more private experience, book three or more machines and you will likely end up on a private snowmobile tour.
It is the responsibility of the client to drive their sled with adequate care and caution. Instruction and follow-up help are provided, and it is wise to follow directions closely to avoid any damage to the machines. Enjoy yourself, but follow directions from the guide & drive carefully! Remember, twelve-year-olds can take a short course and get a valid snowmobile license.
CANCELLATION POLICY
It is the client’s responsibility to book tours in good faith. Deposits and full payments are NON-REFUNDABLE in the event of a cancellation. If you need to rebook the tour, we require admin fees to do so in most cases.
Last-minute cancellations receive no refund. The entire fee is forfeit.
Early cancellations made for exceptional reasons may be entitled to a reschedule without penalty. Please call the office.
LATE ARRIVALS. We cannot hold tours for late arrivals. Be on time or your entire tour fee may be forfeited. We have a tight schedule and cannot delay punctual guests.
If for any reason Highland Wilderness Tours cannot run the tour, guests will be offered a rescheduling free of charge. If that is not possible, all deposits or payments will be returned.
*Please allow 14 – 21 days for refunds